Privacy Policy

This Privacy Policy describes how Premiumdakramen.nl (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase on premiumdakramen.nl (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another person whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we have collected and possessed personal information about you from various sources over the past 12 months, as outlined below. The information we collect and use varies depending on how you interact with us.In addition to the specific uses outlined below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

4. Receipt of larger roof windows:

For the delivery of larger roof windows, we kindly ask you to ensure that enough people are present to receive the delivery.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information you provide to us directly through our Services may include:Basic contact information, including your name, address, phone number, email address. Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number. Account information, including your username, password, security questions. Shopping information, including the items you view, add to your cart, or add to your wishlist. Customer service information, including the information you choose to include in communications with us, for example when sending a message through the Services.Some features of the Services require you to provide us directly with certain information about yourself. You may choose not to provide this information, but this may result in your inability to use or access these features.

Information we collect through cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information related to your interaction with the Services.We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information related to your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including from suppliers and service providers who may collect information on our behalf, such as:Companies that support our Site and Services, such as Shopify. Our payment processors, who collect payment information (e.g., bank account, credit card, or debit card information, billing address) to process your payment to fulfill your orders and provide you with the products or services you requested, to perform our contract with you. When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.All information we obtain from third parties is handled in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, see the section below "Third-Party Websites and Links."

How we use your personal information

Providing products and services. We use your personal information to provide you with the Services to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating any returns and exchanges, and enabling you to post reviews. Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertisements on our Site and other websites. Security and fraud prevention. We use your personal information to detect, investigate, or take action against potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone else. If you believe your account has been compromised, please contact us immediately. Communication with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to be responsive to you, to deliver effective services to you, and to maintain our business relationship with you. CookiesLike many websites, we use cookies on our Site. For specific information about the cookies we use related to supporting our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to support and improve our Site and our Services (including to remember your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products, and advertisements on our Site and other websites.Most browsers accept cookies automatically by default, but you can choose to set your browser to delete or refuse cookies via the browser settings. Please note that deleting or blocking cookies may negatively affect your user experience and cause some of the Services, including certain features and general functionality, to not work properly or no longer be available. Additionally, blocking cookies may not fully prevent how we share information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes as outlined in this Privacy Policy. Such circumstances may include:- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy statements.- When you request or otherwise give us permission to disclose certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations, with your consent.- With our affiliates or otherwise within our corporate structure, in our legitimate interest to run a successful business.- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable service terms, and to protect or defend the Services, our rights, and the rights of our users or others.In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated with *) about users for the purposes set forth above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":Category | Categories of recipients--- | ---Identification such as basic contact information and certain order and account information | Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers), business and marketing partners, affiliatesCommercial information such as order data, store data, and customer service data | Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers), business and marketing partners, affiliatesInternet or other similar network activity, such as usage data | Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers), business and marketing partners, affiliatesWe do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Data

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content in a public area of the Services, that content will be public and accessible to everyone.We do not control who has access to the information you choose to make available to others, and cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms of third parties. If you follow links to sites that are not affiliated with us or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction on use by us or by a third party. Our inclusion of such links does not by itself imply approval of the content on such platforms or their owners or operators, except as disclosed on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its removal.As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" personal information of individuals under 16 years old (as those terms are defined in applicable law).

Security and retention of your information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you send to us may not be secure during transmission. We recommend not using insecure channels to communicate sensitive or confidential information to us.How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may refuse your request as permitted by law.Right to access/notification: You may have the right to request access to personal information we hold about you, including details about how we use and share your information.Right to deletion: You may have the right to request that we delete personal information we hold about you.Right to correction: You may have the right to request that we correct inaccurate personal information we hold about you.Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party under certain circumstances and with certain exceptions.Restriction of processing: You may have the right to ask us to stop or restrict the processing of personal information.Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.Appeal: You may have the right to appeal our decision if we refuse your request. You can do this by responding directly to our refusal.Managing communication preferences: We may send you promotional emails, and you can unsubscribe from receiving these at any time by using the unsubscribe option provided in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or orders you have placed.You can exercise any of these rights where indicated on our Site or by contacting us using the contact details below.We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting such a request from a representative, we will require the representative to prove that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or by filing your complaint with your local data protection authority.

International users

Please note that we may transfer, store, and process your personal information outside the country in which you reside, including the United States. Your personal information is also processed by staff and external service providers and partners in these countries.If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses, or on equivalent contracts issued by the relevant UK competent authority, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Questions about the Terms of Service should be sent to us at sales@premiumskylights.co.uk

Our contact details are listed below:

premiumskylights.co.uk

Email: sales@premiumskylights.co.uk

Head Office (HQ):

Gaasterland 2-C

1948 RG, Beverwijk

The Netherlands

UK Office:

Office 53C, Unimix House

Abbey Road

London NW10 7TR

United Kingdom

Telephone: +31 251 338 020

Chamber of Commerce (KvK): 94071365