Frequently asked questions
Here we answer all your questions about our high-quality roof windows and related products – from technical specifications and installation to maintenance and service. Browse through the different categories for quick and clear answers.
FAQs
Product information and Specifications
Is customization possible?
Yes. We also supply custom skylights. Feel free to contact us to provide the dimensions.
Are there energy-saving options available for skylights?
Yes, we offer roof windows with triple glazing and special coatings that help improve energy efficiency. This helps to keep heat inside in the winter and outside in the summer.
Are there specific roof windows for certain roof types?
Yes, we have skylights suitable for both flat and pitched roofs.
What size roof window do I need?
The size depends on the dimensions of your roof opening. In case of doubt, contact one of our advisors.
Installation and Delivery
Can I pick up my order?
Yes. Make an appointment to pick up your order in our warehouse in Beverwijk. See contact page.
Can I install skylights myself, or do I need a professional?
Although some experienced DIYers can install skylights, we recommend hiring a professional installer for a safe and correct installation.
How much does it cost to have a skylight installed?
The costs for installation vary depending on the type of skylight and the complexity of the installation. Contact us to discuss the possibilities.
Maintenance, Warranty and Service
What is the return policy?
Products that are unused and in the original packaging can be returned within 14 days.
Do you offer a warranty on roof windows?
Yes, all our roof windows come with a 10-year factory warranty.
How can I contact for service or support?
You can contact us through our customer service page, where you will find our contact details and a contact form.
For business customers..
Discover our extensive technical information, specially compiled for professionals. Here you will find all product details, dimensions, connection options, installation instructions, sunshade options, and much more – so you always have the right data for an optimal execution of your project.